AI support agents · chat + phone

Meet Support OS. Your support team, performing better.

Support OS is where support teams build, test, and run AI agents across web chat, messaging, and phone — with knowledge, tools, evaluation, and tickets in one place. Your agents take the repetitive work. Your people get the context to handle the rest.

See how it helps

Agent: Support OS Support · v12 deployedchat

Where's my order #4821?

tool · order_status

It shipped yesterday and arrives Friday. Want the tracking link?

I need to change the address.

rule · escalate address changes

I'll connect you with a teammate now.

Ticket created

Address change — order #4821

Summary + transcript attached · sentiment: neutral

How Support OS helps

Better support for customers. Better days for your agents.

For your support team

Repetitive questions handled by an agent that follows your policies
Escalations arrive as tickets with summary, transcript, and tags
Sentiment and tags make triage and reporting faster
Voice tickets include playable call recordings

For the people building agents

One builder for chat and voice agents
Scenarios, knowledge bases, and API tools — not one giant prompt
Preview and evaluate before customers ever see a change
Draft → publish → deploy, with rollback to any version

Chat agents

AI support for your website widget and messaging.

Voice agents

Phone support with a chosen voice, inactivity handling, and call transfer.

Rules

Standing policies for privacy, escalation, and compliance.

Knowledge bases

Upload policies, FAQs, and product docs the agent can search.

API tools

Live lookups like order status, so answers aren't invented.

Versions & rollback

Redeploy an older version if a release goes wrong.

Evaluation

Simulated chat and voice runs that score agent quality.

Tickets

Summary, status, transcript, tags, and sentiment after every conversation.

Give your support team Support OS.

Your brand. Your policies. Your channels. One AI support platform.

Start building an agent